Refund

Refund Policy

For crockpot customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to crockpoe.shop.

crockpot: eligibility
For purchases made through crockpoe.shop, crockpot applies the following guidance on eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Our approach at crockpot to support
Customers using crockpoe.shop can rely on the following crockpot guidance about support. For return or exchange assistance, contact Support@crockpoe.shop or 781-352-6091.

Our approach at crockpot to refund timing
This refund timing section covers orders and visits through crockpoe.shop for crockpot. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What crockpot customers should know about order problems
crockpot publishes this order problems guidance for customers using crockpoe.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

What crockpot customers should know about exceptions
This exceptions section covers orders and visits through crockpoe.shop for crockpot. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Details from crockpot on starting a request
The following starting a request guidance applies to the crockpot storefront at crockpoe.shop. A return or exchange begins when you, contact us at Support@crockpoe.shop before sending the item. Once the request is approved, crockpot will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

crockpot: condition of returns
For purchases made through crockpoe.shop, crockpot applies the following guidance on condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: crockpot
Brand name: crockpot
Email: Support@crockpoe.shop
Phone: 781-352-6091
Physical address: 25 Lowell St, Waltham, Massachusetts, 02453, United States